Temporary Onboarding Coordinator

This position sits within our Training & Presales division, which is responsible for external client training, advanced sales/product demonstrations, internal product training, and ongoing support/partnerships with internal stakeholders.

The Opportunity 

The Temporary Onboarding Coordinator will serve as an integral part of the Training & PreSales team, specifically focused on supporting Onboarding Specialists and onboarding tasks. The Onboarding Coordinator will assist with conducting Welcome Calls, sending Welcome Emails when needed, follow-up with customers to schedule or unschedule training and assisting with customer product activation. This position requires knowledge of onboarding for Data and Takeoff products, as well as excellent problem-solving, analytical, interpersonal, communication and customer service skills. 

What You’ll Be Doing  

• Provide administrative support to ensure customers are engaged / welcomed to ConstructConnect timely.  
• Educating the customer and working with Onboarding Specialists to optimize product setup, training, and resources.  
• Maintain a strong working knowledge of the onboarding workflow for Data and Takeoff customers. 
• Maintain in-depth knowledge of company systems and processes.   
• Collaborate with Onboarding Specialist to improve the customer experience, based on customer feedback. 
• Ability to take on onboardings tasks as directed by the business. 
• Assist with case queue that onboarding cases are responded to within a reasonable window of time. 
• Participate in special projects as needed.  
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform  

What You Bring to the Team  

• Bachelor’s Degree OR Associate Degree & 1 year of B2B experience OR 1 year of successful experience in a ConstructConnet role.  
• General proficiency in the use of most common business software, i.e., Microsoft Office Suite/Microsoft 365, Zoom, Outlook, etc.  
• Perpetually exhibits the ConstructConnect values. 
• Provide superb customer service to each client. 
• Good prioritization and time management skills. 

Physical Demands and Work Environment 

• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time.
• Visual acuity is required to perform activities close to the eyes.  
• This position is located in Cincinnati, OH, with a hybrid/remote work schedule
• This a 90-day temporary assignment

E-Verify Statement 

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security. 

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