This position sits within our Content division which identifies and publishes accurate and relevant project data for our software solutions.

The Opportunity

The Document Processing Specialist will perform audits of the Content, Formatting, and Reprography groups to ensure the efficiency of all processes. Additionally, the individual in this role will verify the quality of reporting and recommend improvements to ensure that greater quality is met, and train team members on the implementation of new processes.

What You’ll Be Doing

• Quality Control: Perform quality control (QC) checks on project documents processed through ConstructConnect Auxiliary Resources to ensure adherence to operating standards.
• Process Audits: Conduct internal audits and studies of current document processing methods to identify areas for improved efficiency and quality.
• Training & Implementation: Train internal and external team members on new document processing techniques and ensure smooth implementation.
• Performance Improvement: Recommend enhancements to reporting and document processing workflows to elevate overall quality and efficiency.
• Standards Compliance: Ensure all documentation meets ConstructConnect’s time, quality, and compliance standards.
• Process Documentation: Develop clear, comprehensive documentation for new processes, or update existing guidelines to reflect process improvements.
• Content Development: Create and maintain educational materials that inform and train team members on evolving procedures and best practices.
• Quality Assurance: Collaborate with stakeholders to review and refine documentation, ensuring clarity, accuracy, and accessibility.
• Continuous Improvement: Identify gaps or outdated procedures in current documentation and propose enhancements to support organizational efficiency.
• Cross-Functional Collaboration: Work closely with various teams to gather input, validate process changes, and ensure the documentation accurately reflects operational practices.
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

What You Bring to the Team

• 2 year customer service experience in a corporate or 6-18 months experience as a Content Specialist or 6-18 months experience in a Quality Assurance role.
• Proficiency in Microsoft Excel, Microsoft Power Point, and Microsoft Word
• Strong Math and Analytical Skills
• Ability to multi-task and be organized, as role will require work on multiple projects across multiple markets, encountering many nuances
• Excellent verbal and written communication skills
• Close attention to detail
• Ability to effectively adapt to new processes
• Ability to work independently as well as with a team
• Creative thinking regarding process improvements
• Ability to effectively train team members on new processes
• Willingness to continually embrace professional development
• Attends and participates in meetings as required
• Performs miscellaneous tasks and special projects as assigned

Physical Demands and Work Environment:

• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
• This position is located in Cincinnati, OH, with a hybrid/remote work schedule
• Ability to work in the Greater Cincinnati/Northern Kentucky Area.

E-Verify Statement 

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security. 

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